The following terms and conditions will apply between you and IGMT Online Shop for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights

Delivery Charges & Timescales

Delivery in the United Kingdom is £5 for all items up to 2kg. Orders over 2kg delivery is £30

Orders to Europe are charged at £15 for all items up to 2kg.  Orders over 2kg charge at £15 plus £5 for every extra kg

Orders to the Rest of the World are charged at £25 for all items up to 2kg. Orders over 2kg charge at £15 plus £7.50 for every extra kg

Some of these charges are attributed to packaging therefore the physical postage charge may vary per parcel

We will aim to ship all parcels within 1 working day of receiving your order. We will also aim to deliver your goods within 7 working days of the receipt of that order

International Shipping

If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by you. You should note that customs policies vary widely and IGMT advises each customer to contact their local customs office for further information

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities

IGMT Guarantee

We hope that you are happy with your purchase, however if you are not, please return it to us in its original condition within 28 days of receipt and we will be happy to exchange it or give you a refund. Your statutory rights as a consumer are not affected

Returns

Wherever possible, please return the items in their original (or similarly robust) packaging. You can cancel your order by telephoning 01952 435900 or by email to sales@ironbridge.org.uk

Returns should be sent to: Ironbridge Gorge Museum Trust Coach Road Coalbrookdale Telford Shropshire TF8 7DQ

You may also return an online order in person to the Ironbridge Gorge Museum. Please contact us on sales@ironbridge.org.uk or 01952 435900 to organise this.

If you require a different item, please return the original item and contact us or write your request on the paperwork that is sent with the parcel to request a different size/colour and we’ll do our best to get one out to you upon receipt.

Return postage charges are non-refundable unless your order was faulty or incorrect.

International customs duties and sales taxes are not refunded for shipments outside the EU. If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. We will not pay customs duty in order to receive back the returned item(s).

In the rare event that goods are delivered faulty or damaged please contact on 01952 435900 or email sales@ironbridge.org.uk so we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear and tear are not considered to be faulty.

Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability.

Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued or postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, IGMT reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.

Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.

If you would like further information regarding the products or delivery options, please telephone our Retail Officer on 01952 435900. Alternatively email sales@ironbridge.org.uk Please note our office opening hours are Monday to Friday 9:00-17:00 GMT.

Force Majeure

Ironbridge Online Shop shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control. IGMT Guarantee